Refund Policy

PR MAXWIRE Refund Policy

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At PR MAXWIRE, we are committed to providing a responsible platform for users to distribute and explore press releases. Our refund policy has been designed with a focus on transparency and accountability to ensure a smooth experience for all our users. Below are the key details of our refund policy:

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Partial Refundable and Non-Refundable Circumstances

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1. Partial Refundable:
   Once you have made payment and submitted your press release distribution copy, it will undergo a review to ensure it meets the compliance and audit requirements outlined in our Content & Distribution Guidelines. If you cancel your press release during this process, then an administrative fee of USD $200.00 (i.e. per press release distribution copy) will be deducted from your invoiced payment. The remaining balance will be refunded to you.

2. Non-Refundable:
   If your press release is approved and/or published through our distribution channels, we cannot offer a refund. This is due to the resources that have been utilized to distribute the content across various platforms and media outlets.

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Refund Eligibility

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You may be eligible for a refund under the following conditions:

• Content Non-Approval: If your press release contains hate speech, harassment, violence, or any harmful content that violates our Content & Distribution Guidelines, it will not be approved for publication. In such cases, you will be entitled to a full refund.

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Refund Process

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If your press release is not approved and you are eligible for a refund, follow these steps to initiate the refund process:

1. Notification:
   You will be notified via email if your content does not meet our approval standards.

2. Refund Request:
   Upon receiving the non-approval notification, you must submit your refund request within 7 days. Please email us with the relevant details of your press release and refund request.

3. Refund Approval:
   After reviewing your refund request, if it meets the criteria, we will initiate the refund process.

4. Refund Method:
   Refunds will be processed through XFlow, the payment gateway used for the original transaction.

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Refund Timeline

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Once your refund request is approved, please allow up to 15 working days for the refund to be processed and reflected in your account.

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Contact Us

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If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We are here to assist you.